Underpinning Principles

It is recognised that staff are the key factor in the provision of high quality services. The Organisation enables staff to contribute to service development and delivery issues and creates a culture in which staff are valued and their achievements recognised.

User Focus

The needs, views and aspirations of service users are central to the service delivery, management and decision making processes of the organisation.

Service user opinion is actively sought and methods of ensuring the meaningful engagement of service users are identified and implemented. Service provision reflects the choice and input of individual service users.

Partnership

The organisation actively supports working in partnership wtih relevant stakeholders to ensure the organisation’s aims and objectives are met and resources are used most effectively in meeting service users’ needs.

Research and Evidence Based Practice

Service delivery is based on current recognised good practice and also on research which is used to improve the development of best practice.

Striving for Excellence

The organisation is committed to providing excellent services to meet measured outcomes, National Care Standards, user expectations and contractual obligations. The obligation promotes choice and aims to be the best in its chosen field.

The Learning Organisation

The organisation promotes a culture where staff and service users are enabled to maximise their potential through empowerment processes, that build on strengths and develop skills and opportunities for personal development.

Value for Money

The organisation is committed to maximising the use of resources, auditing outcomes and focusing service delivery in order to meet purchaser and service user requirements.

Social Inclusion / Integration

All service provision is underpinned with the principles of promoting inclusion in local communities and supports initiatives that reduce the marginalisation of vulnerable people. This includes an advocacy and campaigning function.

Organisation Effectiveness

The provision of an effective service is enabled through good communication, innovation, creativity and the development of a competent, multi-skilled workforce.